Return & Refund Policy

Return Policy

We offer refund/exchange within first 5 days from the date of your purchase. If 5 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind.

Eligibility for Returns

In order to become eligible for a return or an exchange, the following conditions must be met:

• The purchased item should be unused and in the same condition as you received it
• The item must have original packaging
• If the item that you purchased on a sale, then the item may not be eligible for a return/exchange

Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.

Exempted Categories

You agree that there may be a certain category of products/items that are exempted from returns or refunds. Such categories of the products would be identified to you at the time of purchase. These may include:

• Perishable items (flowers, eatables, etc.)
• Digital products or services already consumed
• Personalized or customized items
• Sale or clearance items (as specified at purchase)

Refund Policy

Damaged or Defective Items

In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 7 days of receipt of products.

Product Not as Expected

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.

Refund Processing Time

In case of any refunds approved by LEAPP COE, it will take 7 business days for the refund to be processed to your original payment method.

Manufacturer Warranty

In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue directly to them as per their warranty terms.

Return Process

For exchange/return accepted request(s) (as applicable):

1. Contact our customer service team within the specified timeframe
2. Provide order details and reason for return
3. Once approved, ship the product back to us with original packaging
4. Once your returned product/item is received and inspected by us, we will send you an email to notify you about receipt of the returned/exchanged product
5. If the same has been approved after the quality check at our end, your request (i.e. return/exchange) will be processed in accordance with our policies

Contact Customer Service

For any questions or to initiate a return/refund, please contact our customer service team:

Email: Pravin@leappcoe.com

Phone: +91 98658 05060

Address: 24 Ganapthyappan Street, Nallamplayam, Chennai, India

Working Hours: Monday - Friday (9:00 AM - 6:00 PM IST)